• Contact us within 14 days of delivery if you have an issue with your order. We will gladly address any problems relating to manufacture of candle or breakages in transit, providing you are able to provide photographic evidence of shipping damages within 7 days of delivery.

  • Will we only be able to issue refunds/exchanges of approved returns. Please contact us prior to returning items. Items received without a return form/unauthorized returns will not be refunded/exchanged.

  • Unfortunately, due to the made-to-order nature of our items, cancellations aren't currently accepted due to buyer error. If you have a problem with your order, please contact us.

Thank you so much for supporting our company and choosing organic coconut wax candles for your family!

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© 2020 by Vieux Carré Company LLC