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© 2020 by Vieux Carre Company 

SHIPPING INFORMATION

PROCESSING TIME 

  • Our candles are hand poured in small batches. This means that a small processing time applies to orders before they ship. We do often carry some candles on a ready to ship basis, so be aware there's a chance we'll dispatch sooner than stated.

  • Processing time is currently: 1-2 Business Days. We are CLOSED DEC 21 - DEC 26. Orders will not be processed until DEC 27.

  • Processing time has no bearing on shipping times, and is always in addition to shipping time.

  • Our processing time is updated regularly and we always aim to ship sooner when possible. 

  • We process orders that are placed on the weekends and on holidays on the following business day. During the holiday season, processing may take up to four business days.

SHIPPING TIME

  • Current shipping estimates will be shown in cart at checkout. However, incomplete or incorrect addresses may result in longer delivery times and possible charges for redelivery. ​

RUSH ORDERS

  • ​RUSH orders will be accepted on an individual basis. Please contact us if you are in a rush and we will let you know if we are able to process your order ahead of others, for a small fee depending on order size. 

INTERNATIONAL SHIPPING 

  • To ship outside of the United States please call (504) 275-9725, Monday through Friday 9:00 a.m. - 5:00 p.m. CST to place your order.

SHIPPING CANDLES IN THE SUMMER

Not to worry. We are able to ship candles all year even during the hottest summer months. To make sure that our candles could withstand the heat we did the black car test. This test consisted of leaving one of our candles on it's side in a black car for 3 days at the end of July in southern Louisiana. The temps were over 95 degrees during the 3 days and when the inside temp of the car was taken it was at about 130 degrees. 

The wax did not melt and held it's form. Now, if you were to touch the wax it definitely was soft enough to leave a deep fingerprint. But after bringing it inside and letting it cool back down to a temperature of about 75 degrees it was perfect and ready to burn. 

We offer a "won't melt into a mess" guarantee on our candles so you can place your order with confidence even during the summer months.